Home·Remote
$66
for the first 30 minutes
30-minute minimum
Then $33 per 15 minutes
Tech On-Demand
Professional IT Support
Made Simple.
Based in George Town and Launceston, Tasmania, we provide on-site services across the state and remote services Australia-wide.
Urgent Support
Call our team
Remote & On-Site
All Tasmania
Local Team
George Town & Launceston
Need Help Right Now?
Talk to Our Team
Call us about urgent issues, or submit a request with the details so our team can follow up.
1800 889 713service@terrabytedigital.comFor urgent issues, please call our team.
How It Works
Clear Steps to Get Support
A practical process from first contact to working through the issue.
Step 01
Contact Us
Call, email or submit a request. We confirm the next step and availability.
Step 02
Diagnose
We assess the issue remotely or book an on-site visit.
Step 03
Resolve
We work through the issue and explain the solution.
Step 04
Follow Up
We check in to confirm the issue has been resolved.
What We Cover
Comprehensive Tech Support
Practical help with devices, Wi-Fi, email and everyday business technology.
Residential Support
Practical help for home users with devices, internet, printers and smart home technology.
Business IT Support
On-site and remote support for everyday business technology issues.
Remote Assistance
Remote assistance to diagnose and work through issues when a session is available.
Emergency Response
Call our team about business-critical issues so we can assess urgency and availability.
Wi-Fi Optimisation
Identify connection issues and improve Wi-Fi coverage and performance.
Microsoft 365 Assistance
Setup and user assistance with email, Teams, SharePoint and OneDrive.
Network Troubleshooting
Help diagnose network faults and restore reliable connectivity.
New Device Setup
Help setting up computers, devices, accounts and essential software.
Pay As You Go
Simple, Transparent Pricing
Practical help for homes and businesses. All prices are in AUD and include GST.
Request Remote Help
Home·On-site
$163.90
for the first hour
1-hour minimum
Then $40.98 per 15 minutes
Business·Remote
$181.50
per hour
30-minute minimum: $90.75
Then $45.38 per 15 minutes
Business·On-site
$205.70
per hour
1-hour minimum: $205.70
Then $51.43 per 15 minutes
Hardware, software licences and travel are quoted separately. We confirm the estimate and agree any extra work with you before proceeding.
Prepaid Remote Support
Prepaid Support Packs
A set number of remote support hours to use across multiple requests.
One-off paymentRemote supportPrices include GST
Home Help Pack
$242
One-off payment, including GST
Practical help at home, across multiple requests.
- Email, printer and device help
- Setup guidance and tech coaching
- Time deducted in 15-minute blocks
- Used and remaining hours recorded
Business Tech Support5 Hours
$823.90
One-off payment, including GST
Shared support hours for your team.
- Email and Microsoft 365 user assistance
- Device and software troubleshooting
- Setup guidance and hours shared across your team
- Time deducted in 15-minute blocks
- Used and remaining hours recorded
Business Tech Support10 Hours
$1,538.90
One-off payment, including GST
More support time at a lower hourly rate.
- Email and Microsoft 365 user assistance
- Device and software troubleshooting
- Setup guidance and hours shared across your team
- Time deducted in 15-minute blocks
- Used and remaining hours recorded
Remote support only. On-site visits, hardware and licences are quoted separately.
We confirm availability, pack validity, unused-hour terms and any after-hours or travel charges with your quote before payment.
Submit a Request
Request Support Online
Share the details so our team can follow up. For urgent issues, please call us directly.